Frequently Asked Questions
Q1. What kind of wood are your toys made of?
All our wooden toys are manufactured using 100% natural wood imported from Europe and Asia Pacific from sustainable and replenishable forests with trees from fast-growing species. Example of the types of wood that we use are beech wood, pine wood, rubber wood etc. We also have some toys that are made with natural wood of various tree species to obtain the different natural colours and texture of the blocks.
Q2. Are your toys safe for children?
Q3. Are your toys safe for children to put in their mouths?
Q4. Can I know what kind of safety and quality certifications your toys have?
Our pikler triangle has a SGS certification for the European imported beech and birch plywood.
Q5. Where can I buy Playfull Tribe’s toys?
Q6. How do I play your toy?
Q7. How can I report a defective toy?
Q8. I have suggestions on your toy or design idea that I’d like to tell you. Can I discuss with you?
Our process – Shipping
Q1. What shipping options do you offer?
Q2. How can I change my shipping address?
Q3. How fast will my order ship?
For larger items such as the pikler triangle and wooden furniture, our own delivery fleet will get in contact with you to coordinate the delivery.
Q4. Can I refuse a shipment?
Our parcel will be heartbroken to have made it to your door but not into your house. Nevertheless, we do understand that you might have had a change of heart. Please note that the shipping costs associated with returning the package will have to be borne by the buyer. As we do not offer refunds at our shop, you may choose to do an exchange of the item with another of our item that is less than or equal in value. Alternatively, you may make top up of the difference for the item that is of a higher value.
Q5. How can I change my order or cancel it after it has been placed?
General questions from the public
Q1. How do I use a promotional code?
Q2. Do you wholesale your merchandise to retailers?
Q3. Do you entertain groupbuys?
Q4. How to I earn the reward points?
Q5. What can I do with the points?